2020 Terms & Conditions Ingefleur Fertility Homeopath

The following terms and conditions apply to any services & products provided by Ingefleur Fertility Homeopath. Patients and customers automatically acknowledge and accept these terms when they book an appointment or service through the online calendar or when making an online purchase.

We have a separate Patient Privacy Policy.

Index

1. Booking appointments

Appointments can be made directly in the online calendar. Patients are asked to carefully check that their time zone is selected when booking. The following times will be reserved in the calendar for different types of appointments:
• Fertility assessment – 45 minutes
• Fertility assessment PLUS – 45 minutes
• Fertility follow-up – 45 minutes

Consultations can be held at the clinic in Apeldoorn (The Netherlands) or via video call on Zoom.

2. Attendance of appointments

Appointments can be rescheduled or canceled up to 48 hours in advance and are otherwise fully charged to cover the cost of the lost clinical time.

A courtesy reminder will be sent 60 hours in advance. However, not receiving this reminder does not constitute grounds for non-attendance.

We reserve the right to ask patients to book a new appointment if they are more than 10 minutes late to an appointment.

In the unusual event that we need to reschedule an appointment due to unforeseen circumstances (such as illness or loss of Internet connection) we will endeavor to provide patients with as much notice as possible and reappoint them to the soonest available date and time.

3. Payment & fees 2020

Payments for consultations can be made by credit card via Stripe upon booking an appointment.

Fees per January 2020

  • Fertility Assessment – € 150
  • Fertility Assessment PLUS – € 300
  • Fertility Follow-up – € 150

Patients on the pay-it-forward program or on the appointment system prior to May 2018, have their agreed consultation fees in their online patient file.

4. Contacting Ingefleur

Appointments can be made directly in the online calendar. Canceling or rescheduling can be done easily up to 48h by clicking the cancel or reschedule button in the confirmation e-mail.

Patients are kindly asked to use e-mail as their first point of contact. The inbox for this e-mail address is checked daily on weekdays. E-mails are replied to in order of urgency and patients are recommended to keep their messages brief to ensure quicker replies.

We reserve the right to ask patients to book in an e-mail consultation.

In case of emergencies, patients are asked to seek appropriate medical care locally and to contact Ingefleur via WhatsApp. Emergencies include: children’s fevers, threatening miscarriage and childlabor. For all urgently needed care that is not an emergency, patients are asked to contact Ingefleur via e-mail.

5. Fertility Assessment PLUS

Patients that have booked a Fertility Assessment PLUS, will receive a tailored fertility action plan via e-mail within 7 days of their appointment.

Fertility Assessment PLUS patients receive a private link where they can book in an e-mail consultation to send in updates and ask Ingefleur for advice while executing their fertility action plan. They also receive a private link to book in a Fertility Follow-up upon completion of their fertility action plan.

We reserve the right to cancel an e-mail consultation and ask patients to book in a Fertility Follow-up if needed.

Fertility action plans are sent via e-mail and exclude remedies or supplements. Patients can order their remedies directly from online shops or homeopathic pharmacies. The Frequently Asked Questions section provides contact information for pharmacies that ship locally and worldwide.

Patients will be advised which supplier will suit them best, taking into account the availability of remedies, shipping time and costs.

6. Chart analyses

Chart analyses may be canceled for a full refund up until the date and time they have been booked in Ingefleur’s calendar and are otherwise fully charged to cover the cost of the lost clinical time.

A clarification e-mail will be sent if requested within 7 days after the chart analysis has been sent.

Ingefleur Fertility Homeopath reserves the right to use provided charts anonimously for teaching purposes. Patients are kindly asked to make it known in their order form if they wish for their charts not to be used.

7. Homeopathic detox protocols

The homeopathic detox protocols are downloadable e-books and exclude homeopathic remedies. These e-books are copyrighted and may not be redistributed or used in group settings without prior consent.

These protocols are available for purchase via Payhip. A refund will be issued if requested within 24 hours of the purchase. When a refund is issued, the license of use is revoked and all copies of the product that have been downloaded must be deleted from your devices.

European customers will be charged their country’s VAT on their purchase.

8. Non-fertility treatment & fertility treatment started before May 2018

Non-fertility treatment or fertility treatment started before May 2018 excludes remedies or supplements. Patients can order their remedies directly from online shops or homeopathic pharmacies all over the world. The Frequently Asked Questions section provides contact information for these pharmacies.

Patients will be advised which supplier will suit them best, taking into account the availability of remedies, shipping time and costs.

9. Discounted & free treatment

Discounted and free treatment includes the Pay-It-Forward program, treatment that is won through contests, and treatment that is part of studies executed by Ingefleur Fertility Homeopath.

The Pay-It-Forward program offers discounted treatment for those needing care but not able to afford it. If you wish to participate in this program, please e-mail and explain why you are applying for a place on this program. Couples seeking treatment to conceive unfortunately do not qualify for this program.

A discounted fee depending on your means will be agreed upon. The program includes three consecutive 4-6 weekly appointments unless otherwise agreed upon. After this period, the place on program and the treatment progress are evaluated.

In addition to the general terms and conditions, the following terms apply to all discounted and free treatments:

  • An appointment canceled with less than 48 hours notice is lost permanently
  • A spot on the program will be lost immediately without warning if:
    • Payment has not been received in advance of an appointment
    • The patient does not show up to an appointment
    • Appointments are rescheduled more than once during a 3 month period
    • Updates requested as part of the treatment, are not given timely.
    • Follow-up appointments are not held at 4-6 week intervals

10. Acceptance of these Terms and Conditions of Treatment

These terms and conditions are automatically acknowledged upon booking an appointment or purchasing a service or product.