1. Booking appointments

Appointments can be scheduled directly in the online calendar. Patients are asked to carefully check that their time zone is selected when booking. 

Consultations can be held at the clinic in Apeldoorn (The Netherlands) or via video call on Zoom.

2. Attendance of appointments

Appointments can be rescheduled or canceled up to 48 hours in advance and are otherwise fully charged to cover the cost of the lost clinical time.

A courtesy reminder will be sent in advance. However, not receiving this reminder does not constitute grounds for non-attendance.

We reserve the right to ask patients to book a new appointment if they are more than 10 minutes late to an appointment.

In the unusual event that we need to reschedule an appointment due to unforeseen circumstances (such as illness or loss of Internet connection) we will endeavor to provide patients with as much notice as possible and reappoint them to the soonest available date and time.

3. Payment & fees 2023

Payments for consultations can be made by credit card via Stripe upon booking an appointment.

Fees per June 2023*

• One-on-one Fertility Treatment plan 6 months  – € 9000
• Pregnancy Support monthly – € 1250
• The Fertility Reclaim – € 550

*Fees are subject to change without notice and are not guaranteed.

4. Contacting Ingefleur

Appointments can be scheduled directly in the online calendar. Canceling or rescheduling can be done easily up to 48h by clicking the cancel or reschedule button in the confirmation e-mail.

Patients are kindly asked to use e-mail as their first point of contact. The inbox for this e-mail address is checked daily on weekdays. E-mails are replied to in order of urgency and patients are recommended to keep their messages brief to ensure quicker replies.

We reserve the right to ask patients to book in an e-mail consultation.

In case of emergencies, patients are asked to seek appropriate medical care locally and to contact Ingefleur via WhatsApp. Emergencies include: children’s fevers, threatening miscarriage and child labor. For all urgently needed care that is not an emergency, patients are asked to contact Ingefleur via e-mail.

5. Fertility Assessment (PLUS)

Patients that have booked a Fertility Assessment PLUS, will receive their personalized prescription via e-mail. Prescriptions exclude remedies or supplements. Patients can order their remedies directly from online shops or homeopathic pharmacies. The Frequently Asked Questions section provides contact information for pharmacies that ship locally and worldwide.

Patients will be advised which supplier will suit them best, taking into account the availability of remedies, shipping time and costs.

To qualify for a full refund, a Fertility Assessment (PLUS) slot must be canceled at least 24 hours before the first group drop-in session.

6. One-to-one 6 month fertility treatment

The 6 month fertility treatment program includes 1 initial Fertility Assessment appointment, 5 follow-up appointments, and Slack support for the duration of the program.

Patients will receive their personalized prescriptions via e-mail. Prescriptions exclude remedies or supplements. Patients can order their remedies directly from online shops or homeopathic pharmacies and will be advised on which supplier will suit them best, taking into account the availability of remedies, shipping time and costs.

A reimbursement of remaining appointments will be issued if requested by the 25th of the preceding month. 

7. Pregnancy support membership

One-on-one pregnancy support memberships are available in 2 forms:

1. Personalized prescriptions via e-mail and WhatsApp/email support as needed.

2. Personalized prescriptions via e-mail and WhatsApp/email support as needed + 1 video call

Prescriptions exclude remedies or supplements. Patients can order their remedies directly from online shops or homeopathic pharmacies and will be advised on which supplier will suit them best, taking into account the availability of remedies, shipping time and costs.

Memberships may be canceled by written request by the 25th of the preceding month. 

8. Homeopathic detox protocols

The homeopathic detox protocols are downloadable e-books and exclude homeopathic remedies. These e-books are copyrighted and may not be redistributed or used in group settings without prior consent.

These protocols are available for purchase via Kartra. A refund will be issued if requested within 24 hours of the purchase. When a refund is issued, the license of use is revoked and all copies of the product that have been downloaded must be deleted from your devices.

European customers will be charged their country’s VAT on their purchase.

9. Online courses

The materials of online courses are copyrighted and may not be redistributed or used in group settings without prior consent.

European customers will be charged their country’s VAT on their purchase.

If you and we agree that you may make payments by instalments, you must pay all instalments on or before each due date. The due date for each instalment is 30 days after purchase and payment of the first instalment and 30 days after each previous instalment. Should you default on your payments, we reserve the right to revoke your access to the course material and support community without notice.

These courses are available for purchase via Kartra. If you have gone through the modules and they do not meet your expectations, you may request a refund within 7 days of your purchase. We will process your refund within 7 days of honoring your refund request. We reserve the right to deduct administration costs. Not managing to source the remedies recommended in the course or being banned from Facebook, do not qualify as reasons for a refund.

When a refund is issued, access to the online learning environment will be revoked and you must delete every copy of the product and materials that you have downloaded as well as copies you have placed on other devices or media. 

We reserve the right to change, suspend, or discontinue all or any part of the courses at any time without prior notice or liability.

10. Other digital products

The materials of digital products such as e-books and video materials are copyrighted and may not be redistributed or used in group settings without prior consent.

European customers will be charged their country’s VAT on their purchase.

All sales are final and no refunds are granted due to the non-returnable nature of digital products once they are downloaded.

11. Non-fertility treatment

Non-fertility treatment excludes remedies or supplements. Patients can order their remedies directly from online shops or homeopathic pharmacies all over the world. The Frequently Asked Questions section provides contact information for these pharmacies.

Patients will be advised which supplier will suit them best, taking into account the availability of remedies, shipping time and costs.

12. Discounted & free treatment

Discounted and free treatment includes the Pay-It-Forward program, treatment that is won through contests, and treatment that is part of studies executed by Ingefleur Fertility Homeopath.

The Pay-It-Forward program offers discounted treatment for those needing care but not able to afford it. If you wish to participate in this program, please e-mail and explain why you are applying for a place on this program. Couples seeking treatment to conceive unfortunately do not qualify for this program.

A discounted fee depending on your means will be agreed upon. The program includes three consecutive 4-6 weekly appointments unless otherwise agreed upon. After this period, the place on program and the treatment progress are evaluated.

In addition to the general terms and conditions, the following terms apply to all discounted and free treatments:

• An appointment canceled with less than 48 hours notice is lost permanently
• A spot on the program will be lost immediately without warning if:
  • Payment has not been received in advance of an appointment
  • The patient does not show up to an appointment
  • Appointments are rescheduled more than once during a 3 month period
  • Updates requested as part of the treatment, are not given timely.
  • Follow-up appointments are not held at 4-6 week intervals

13. Acceptance of these Terms and Conditions of Treatment

These terms and conditions are automatically acknowledged upon booking an appointment or treatment package or purchasing a service or product from Ingefleur Fertility Homeopath.